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Paladin • Security Awareness Training
Cyber Training Program
81% u2192 0.7%
Phishing Click Rate Reduction
2x/year
Training Frequency
100%
Employee Coverage
Case Breakdown
A detailed look at the challenge, our approach, and the measurable outcome.
The Challenge
The client lacked visibility into phishing risks and had no way to distinguish legitimate emails from spam or malicious messages. Employees were frequently exposed to phishing attempts without awareness training, tracking, or remediation. As a regulated financial firm, this posed a serious security and compliance risk.
The Solution
We built a comprehensive security awareness and phishing program tailored specifically to the client’s environment. This included:
- A structured security awareness training program, delivered twice annually
- Phishing simulations and tracking to measure user behavior and risk exposure
- Custom phishing templates modeled after real-world emails the firm regularly receives, including Zoom, DocuSign, and Adobe notifications
- Detailed analytics to track user interactions and click behavior
- If a user clicked a phishing link, they were redirected to a custom 2–3 minute training module explaining how and why the phishing attempt worked
- Users were required to complete a short quiz to confirm understanding before returning to normal workflow
The Result
The phishing click rate was reduced from 81% to 0.7%, representing a significant improvement in user awareness and security posture. Employees became more confident in identifying suspicious emails, and the firm gained measurable insight into phishing risk and user behavior. The program not only reduced exposure to phishing attacks but also strengthened the firm’s overall compliance and cybersecurity culture.